See the whole operation
Notice guest needs, team pressure, safety risks, quality gaps, and the next handoff—not only the task directly in front of you.
AWG OPERATING STANDARD
This is how we
carry the standard.
The Apex Way turns AWG’s brand promise into everyday behavior—from the first briefing to the final handoff of the season.
See Position Standards →THE OPERATING PROMISE
Six commitments.
One way of working.
The Apex Way applies across every role, property, tier, and shift. It creates a shared language for quality, care, urgency, accountability, and improvement.
- 01We notice everything that matters.
- 02We care about every person.
- 03We move with purpose.
- 04We serve with pride.
- 05We own the outcome.
- 06We learn from every shift.
THE SHIFT STANDARD
What the promise
looks like in action.
Communicate before the surprise
Call needs, delays, shortages, defects, and recovery steps early enough for the team to act.
Move with calm urgency
Work at the pace the guest experience requires while protecting safety, accuracy, product, and one another.
Finish what you own
A task is not complete until it is verified, communicated, documented when needed, and handed off cleanly.
Recover with dignity
Listen first, acknowledge the impact, act within authority, bring in help early, and follow through to closure.
Leave the next shift stronger
Reset the workspace, replenish essentials, share relevant information, and convert lessons into a better tomorrow.
ONE STANDARD, ROLE BY ROLE
The Apex Way
changes with the work.
Every position group expresses the same operating promise differently. Choose a team to see its quick summary, roles, standards, and shift rhythm.
01◇
Guest Experience
Notice the guest before the guest has to ask.
VIEW POSITION STANDARD →02✦Food + Beverage Service
Read the room. Protect the timing. Elevate the moment.
VIEW POSITION STANDARD →03△Culinary + Stewarding
Preparation creates confidence; discipline creates consistency.
VIEW POSITION STANDARD →04✧Housekeeping + Laundry
Every detail is part of the welcome.
VIEW POSITION STANDARD →05⌁Maintenance + Facilities
Protect the property before a small issue reaches the guest.
VIEW POSITION STANDARD →06↗Transportation + Resort Support
Safe, ready, on time—especially when conditions change.
VIEW POSITION STANDARD →07◆Admin
Strong teams depend on clear systems, thoughtful leadership, and reliable support.
VIEW POSITION STANDARD →THE PRESTIGE PATH
Standards become
career progress.
PRO
Learns and demonstrates the standard.
PREMIER
Delivers the standard with consistent strength.
PRESTIGE
Protects, teaches, and elevates the standard.
LIVE THE APEX WAY
Bring your standard.
Build your legacy.
Apply to join AWG, or request a workforce team prepared to carry the Apex Way into your operation.